Get Servv ("we," "us," or "our") is committed to protecting the privacy of both Professional Service Providers ("Professionals") and Users ("Users") using our platform. This Privacy Policy explains how we collect, use, and safeguard your personal information when you access or use Get Servv’s website, app, and services.
1. Information We Collect
1.1 Information Provided by Users and Professionals:
- Personal Information: When you register or use our platform, we may collect personal details, such as your name, email address, phone number, physical address, and payment information.
- Professional Information: Professionals may be required to provide additional information, including certification details, qualifications, and business licenses.
- Service Usage Information: We collect data related to the services you request or offer, such as service history, user reviews, and preferences.
1.2 Information Collected Automatically:
- Device Information: We collect information about the devices you use to access our services, including IP addresses, device identifiers, browser type, and operating system.
- Usage Data: We collect information on how you interact with our platform, such as pages visited, features used, and service requests.
1.3 Location Information:
With your consent, we may collect precise geolocation data to match you with Professionals or Users in your area or to optimize service delivery.
2. How We Use Your Information
2.1 To Provide and Improve Services:
We use the information you provide to match Users with Professionals, process payments, and deliver the requested services. We analyze usage data to improve the functionality and performance of our platform.
2.2 For Communication:
We may use your contact information to send you updates, notifications, and promotional messages related to our services. You can opt out of promotional communications at any time.
2.3 To Ensure Safety and Compliance:
We use your information to verify the identity of Professionals, conduct background checks if necessary, and ensure compliance with legal and regulatory requirements.
2.4 For Marketing and Advertising:
We may use your information to show relevant ads or services that may interest you based on your usage of the platform. However, we do not sell your personal information to third-party advertisers.
3. How We Share Your Information
3.1 With Service Providers:
We may share your information with third-party service providers who assist in the operation of our platform, such as payment processors, cloud storage services, or customer support providers.
3.2 Between Users and Professionals:
To facilitate service requests, Users and Professionals will share information with each other (e.g., name, contact details, and service history) through the platform.
3.3 Legal Requirements:
We may disclose your information if required by law or in response to legal processes, such as court orders, subpoenas, or regulatory investigations.
3.4 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and limited access to sensitive data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
6. Your Rights and Choices
6.1 Access and Correction:
You have the right to access and update your personal information at any time through your account settings.
6.2 Data Deletion:
You may request the deletion of your personal information by contacting us. However, some information may be retained to comply with legal obligations or for legitimate business purposes.
6.3 Opt-Out of Marketing:
You can opt-out of receiving marketing emails or notifications from Get Servv by following the unsubscribe link in our communications or by adjusting your preferences in your account.
7. Third-Party Links
Our platform may contain links to third-party websites or services. Get Servv is not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.
8. Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete that information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will notify you by updating the "Effective Date" at the top of this policy. Continued use of our services constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: contact@getservv.com