Welcome to Get Servv. By using our platform, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
General Terms
- Introduction: Get Servv provides a platform connecting users seeking home services (the "Users") with professional service providers (the "Professionals").
- Acceptance of Terms: By accessing or using Get Servv, both Users and Professionals agree to these Terms and Conditions.
- Amendments: Get Servv reserves the right to modify these Terms at any time. Continued use of the platform will indicate acceptance of the revised terms.
Professional Service Providers
- Registration and Eligibility: Professionals must complete the registration process on Get Servv, providing accurate and up-to-date information. You must be at least 18 years old and legally allowed to offer services in your region.
- Service Standards: Professionals agree to perform services with due care, skill, and professionalism. You must ensure that all licenses, permits, and certifications required by law are valid and up to date.
- Account Responsibilities: Professionals are responsible for maintaining the confidentiality of their account and login information. You are responsible for all activities under your account and must immediately notify Get Servv of any unauthorized access.
- Payment and Fees: Get Servv will collect service fees from Users on behalf of Professionals. A commission fee will be deducted from each payment made to the Professional, as outlined during registration. Payments will be processed within 7 days after service completion.
- Dispute Resolution: In case of any disputes between the User and Professional, Get Servv reserves the right to mediate. However, Get Servv is not liable for any loss or damage resulting from services performed by Professionals.
- Professional Behavior: Professionals are expected to maintain professional conduct with Users at all times. Any form of harassment, discrimination, or inappropriate behavior is strictly prohibited.
- Termination of Account: Get Servv may terminate or suspend a Professional’s account at any time without notice if they breach these terms, fail to deliver services at acceptable standards, or receive repeated complaints from Users.
Users
- Service Requests: Users can request services through Get Servv’s platform by providing necessary details about the service required. It is your responsibility to provide accurate information for Professionals to deliver effective services.
- Payment Terms: Users agree to pay for services booked through Get Servv. Payment must be made in advance or as specified on the platform. Get Servv will not be responsible for any agreements made directly between Users and Professionals outside the platform.
- Cancellations: Users may cancel a service request up to 4 hours before the scheduled service. Any cancellations after this period may incur a cancellation fee.
- User Responsibilities: Users agree to provide a safe and secure environment for Professionals to complete their tasks. Users must not engage in any unlawful activities or request Professionals to perform illegal services.
- Dispute Resolution: If a User is unsatisfied with the service provided, they must raise a complaint through Get Servv’s support system within 30 days. Get Servv will facilitate communication between the User and Professional to resolve the issue.
- Termination of Account: Get Servv may terminate or suspend a User’s account if there is a violation of these terms, such as fraudulent activities or abuse of the platform.
Liability and Disclaimers
- Service Delivery: Get Servv is a platform for connecting Users and Professionals. We do not guarantee the quality, safety, or legality of the services provided by Professionals. All contracts for services are between Users and Professionals directly.
- Limitation of Liability: Get Servv shall not be liable for any indirect, consequential, or punitive damages arising from the use of the platform or services rendered by Professionals.
Privacy Policy
All personal information provided by Users and Professionals will be handled according to Get Servv’s Privacy Policy, which can be found here.
Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes arising from or related to the use of the platform or services provided by Get Servv shall be subject to the exclusive jurisdiction of the courts of Delhi, India.
Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at contact@getservv.com.